Frequently Asked Questions
Where are all of my transactions prior to September 1st? / Where are my eStatements?
Transactions prior to September 1st of 2019 did not transfer over to the new system, however, you can access all of your transactions from the last two years in your eStatements. Watch either of the videos below to learn how to find your eStatements in online or mobile banking.
How do I find my MICR ID for electronic deposits/withdrawals?
You can find your 14-digit MICR account number for electronic (ACH) transactions from your Online Banking dashboard or within the Class Act mobile app.
From your Online Banking dashboard, select the Account widget on the left and you can find your MICR number under the Account Details tab.
How do I add a payee in Online/Mobile Banking?
You can add a payee in the Bill Pay section of the app or home banking platform. Watch the appropriate video below for more details.
How do I view a check in Home Banking?
See how you can view and even print a check in Home/Online Banking through your transaction history.
How do I find my Share or Loan ID?
You will find your unique Share/Loan ID in Online/Mobile Banking next to the title of each account. Share IDs begin with “S,” followed by four numbers. Loan IDs begin with “L,” followed by four numbers.
You will also see each your Share/Loan ID listed next to your accounts on each month-end statement.
PLEASE NOTE: If you are attempting to transfer between Class Act accounts or to another Class Act member, you will need the Account ID, the Share/Loan ID, and the first two letters of the account holder’s last name in order to initiate the transfer.
How do I authenticate my device?
When you log into your mobile banking account, you may be asked to authenticate your device. See the video below to learn how to go through the steps of authentication. Make sure that you do not log out of mobile banking throughout this process or you will need to start over.