Where do I find my Personal Identification Number? And can I change my PIN?
The PIN used for Home Branch is the same one used for Express Line (Automated Telephone Teller). If you've forgotten the PIN, you can call one of our Representatives at 800.292.2960 and (after verification of your identity) we will mail it to your address.

You can change your PIN, either through Home Branch or through Express Line. The revised PIN will work for both systems. You must use a 4 digit numeric PIN for this purpose, since the Express Line system only accepts numbers.

When logging on, I received a message asking me to allow the system to set a cookie. What does this mean?
Home Branch assigns a random session ID each time you log in. This ID is verified each time you send or receive information from Home Branch. The session ID provides security for your private information by responding only to requests that are intended for you. The session cookie is not stored on your computer, and it is dismissed when you exit your browser, or are logged out after the inactivity period. Without accepting this session ID (cookie), you cannot explore your accounts with Home Branch.

I keep getting "time out" messages each time I try to explore my account information.
You may not have your browser set to allow "cookies". See the question above.

What functions are available through Home Branch?
Transfers between suffixes, loan payments, account inquiries, transaction history, verification of cleared checks, and withdrawals (a check is mailed to you). Soon, an optional bill payer system will be available for a small fee.

Is there a fee for using Home Branch?
There is no fee for using the basic functions of Home Branch.

When will transactions be posted?
The system is online and real time. Your account will be updated as soon as you complete the transaction.

May I download information to my financial management software?
Yes, Home Branch allows downloading to either Quicken or Microsoft Money.

For what periods is "transaction history" and check verification available?
Home Branch allows you to span a years worth of transaction activity!

What about security issues? Can other people see my accounts or watch what I'm doing with my transactions?
We use the best available technology in security, firewalls and encryption. Also, if your Home Branch session is inactive for more than a few minutes, the session will "time out", requiring you to enter your account and PIN again before continuing. As an additional security measure, Home Branch will only accept three (3) invalid PIN attempts before locking the account out. We advise you not to share your PIN with others, or to keep it in any place readily accessible to others. You may want to check out our separate section on Security Information.

Can I transfer funds between separate accounts?
Yes!! Simply sign a Cross Account Authorization card to authorize the cross account access. You can then transfer funds between your account and anyone else who you have given authorization to.